CRM 2015
Features Demo List
I have put together a list that will be useful in a CRM 2015 Demo
Users
Topic
|
Details
|
Global
Search /Quick Find Search
|
Features
Limitations
·
Maximum of 10 entities can be configured for search (System Settings -> General -> Setup
Quick Find Records)
|
Advanced
Find
|
·
On Global Toolbar
·
Under/Not Under operator (User Entity - relating to
parent/manger). Also for Account Hierarchy etc.
·
More operators under ‘Owner field’
|
Model
and Visualize data
|
Users can now visualize a
hierarchy of accounts, products or users from a new view
|
Improved
CRM App for Tablets
|
·
When working offline
use drafts to create new CRM records & synchronize the changes
·
Build an app home page
personalized with pinned records & dashboard views
|
Administrators
Topic
|
Details
|
Disable Navigation Tour
|
Settings ->
Administration -> System Settings -> General -> Set whether users see navigation tour
|
Field Level Security for standard Fields
|
Settings -> Security -> Field
Security Profiles
In addition to custom fields, CRM 2015 includes options
for database administrators to restrict access to out of the box fields.
|
Model and Visualise hierarchical Data
|
·
Set in Entity
Customizations ->
·
Uses ‘Account
Hierarchy Tile Form’
·
Displays a
hierarchy symbol in record has child records as per the Entity hierarchy
definitions setting.
|
Security Model for hierarchical data
|
|
Calculated & Rollup Fields
|
Two new fields are being
introduced to help some of the more common calculations done in CRM
now; Calculated fields and Rollup Fields.
Rollup fields and calculated
fields can be used independently or complementary to each other.
In field definition, there is a
new ‘Field Type’ which can be set to
‘Simple’/’Calculated/Rollup
Roll-ups operate on
the asynchronous process, and the roll-up is performed every hour. However,
you can also trigger them via pressing the “refresh” icon in the actual
roll-up field on the form’
|
Rollup Fields
|
The benefits and
capabilities of rollup fields include the following:
·
Visual editing is easy. You
can create rollup fields by using the Field Editor, just like you do when you
create a regular field.
·
Wide selection of aggregate
functions. You can aggregate data by using functions, such, as SUM, COUNT,
MIN, or MAX.
·
Full filter support for
aggregation. You can set various filters for the source entity or related
entity while setting multiple conditions.
·
Seamless integration with
the user interface. You can include the rollup fields in forms, views, charts
and reports.
·
Rollup fields are solution
components. You can easily transport the rollup fields as components between
organizations and distribute them in solutions.
·
Rollup fields and the
calculated fields are complementary to each other. You can use a rollup field
as a part of the calculated field, and vice versa.
Some examples of rollup
fields include:
·
Total estimated revenue of
open opportunities of an account
·
Total estimated revenue of
open opportunities across all accounts in a hierarchy
·
Total estimated revenue of
an opportunity including child opportunities
·
Total estimated value of
qualified leads generated by a campaign
·
Number of high priority open
cases across all accounts in a hierarchy
·
Earliest created time of all
high priority open cases for an account
Each Rollup field creates two accessory fields with
|
Complex Branching in Business Process Flows
|
Enables more complex flows to be
defined including sales qualification processes which can split into two
branches based on field values. For example, a sales process flow can be
branched based on expected close time enabling a separate branch for opportunities
due to close immediately.
|
Business Rules enhancements
|
Set default values and use SHOW / HIDE field business
rules to personalize displays when new records are created to prefill data,
&/or remove selected fields
·
Support for enriched
business logic including if / else
·
Combining expressions
using and / or conditional rules
·
Using Rules to set
default field values
·
Synchronous server
side Business Rule logic execution (scope set to Entity will fire with
synchronous workflows)
·
Visual editing
|
Product Catalog configuration
|
·
Bundle products with
tailored price lists to simplify opportunity / quote creation
·
Increase cross-selling by getting
recommendations for add-on & complimentary products / services on the
opportunity form
·
Set product attributes
including 'updatable', 'read-only' & 'hidden' to control how individual
products are used by a sales team in opportunities, quotes & orders
|
Social Listening
|
Now available for CRM on premise.
|
Set Dashboards for Mobile Users
|
|
Customizable Help
|
|
Calculated Fields
|
·
Automated field
calculations can now easily be run in CRM thanks to a new field type.
·
Calculated fields can
be configured for multiple CRM entities and will reference other fields in
the same entity, or fields in related entities.
|
Social Profile
|
‘Social Profile’ form
|
Administrators
- Outlook
Topic
|
Details
|
Control field sync between CRM and
Outlook/Exchange
|
·
Set in System Settings -> Synchronization.
·
Additional contacts
& task fields
·
Assigned tasks
·
Appointment
attachments
|
CRM for Outlook Configuration Wizard Multi-Factor
authentication
|
|
New Outlook Configuration Wizard
|
The CRM for Outlook Configuration Wizard has been redesigned
making it easier to configure CRM for Outlook. The new Configuration Wizard
also makes it easy to add and manage additional CRM organizations.
|
Mobile
Client Application (MoCA)
Topic
|
Details
|
Control field sync between CRM and
Outlook/Exchange
|
Offline Drafts:
Dashboards A new “Enable For Tablets” checkbox has been added to dashboards to allow it to show up in MoCA. There’s a new “Dashboards” Site Map entry that you’ll notice when clicking around the Tablet Client. Also, the default dashboard users see when initially logging onto the tablet client (prior to personalizing their experience) is defined and configurable by the Site Map XML.
When on a Dashboard, users can:
|
No comments:
Post a Comment