Monday, February 16, 2015

CRM 2015 Features Demo List

I have put together a list that will be useful in a CRM 2015 Demo

Users

Topic
Details
Global Search /Quick Find Search
Features
  • Uses quick find views to determine the fields to search across
  • Can search activities and notes as well
  • First 3 fields in the Quick Find View are what are displayed in the tiles that are displayed
  • Search from anywhere in CRM using the search icon on the global navigation bar
  • Filter Option
Limitations
·         Maximum of 10 entities can be configured for search (System Settings -> General -> Setup Quick Find Records)
Advanced Find
·         On Global Toolbar
·         Under/Not Under operator (User Entity - relating to parent/manger). Also for Account Hierarchy etc.
·         More operators under ‘Owner field’
Model and Visualize data
Users can now visualize a hierarchy of accounts, products or users from a new view
Improved CRM App for Tablets
·         When working offline use drafts to create new CRM records & synchronize the changes
·         Build an app home page personalized with pinned records & dashboard views




Administrators

Topic
Details
Disable Navigation Tour
Settings -> Administration -> System Settings -> General -> Set whether users see navigation tour
Field Level Security for standard Fields
Settings -> Security -> Field Security Profiles
In addition to custom fields, CRM 2015 includes options for database administrators to restrict access to out of the box fields.
Model and Visualise hierarchical Data
·         Set in Entity Customizations ->
·         Uses ‘Account Hierarchy Tile Form’
·         Displays a hierarchy symbol in record has child records as per the Entity hierarchy definitions setting.
Security Model for hierarchical data

Calculated & Rollup Fields
Two new fields are being introduced to help some of the more common calculations done in CRM now; Calculated fields and Rollup Fields.
Rollup fields and calculated fields can be used independently or complementary to each other.
In field definition, there is a new ‘Field Type’  which can be set to ‘Simple’/’Calculated/Rollup
Roll-ups operate on the asynchronous process, and the roll-up is performed every hour. However, you can also trigger them via pressing the “refresh” icon in the actual roll-up field on the form
Rollup Fields
The benefits and capabilities of rollup fields include the following:
·         Visual editing is easy. You can create rollup fields by using the Field Editor, just like you do when you create a regular field.
·         Wide selection of aggregate functions. You can aggregate data by using functions, such, as SUM, COUNT, MIN, or MAX.
·         Full filter support for aggregation. You can set various filters for the source entity or related entity while setting multiple conditions.
·         Seamless integration with the user interface. You can include the rollup fields in forms, views, charts and reports.
·         Rollup fields are solution components. You can easily transport the rollup fields as components between organizations and distribute them in solutions.
·         Rollup fields and the calculated fields are complementary to each other. You can use a rollup field as a part of the calculated field, and vice versa.
Some examples of rollup fields include:
·         Total estimated revenue of open opportunities of an account
·         Total estimated revenue of open opportunities across all accounts in a hierarchy
·         Total estimated revenue of an opportunity including child opportunities
·         Total estimated value of qualified leads generated by a campaign
·         Number of high priority open cases across all accounts in a hierarchy
·         Earliest created time of all high priority open cases for an account
Each Rollup field creates two accessory fields with _date and _state suffix pattern. The _date field is of the Datetime data type and _state field is of the integer data type
Complex Branching in Business Process Flows
Enables more complex flows to be defined including sales qualification processes which can split into two branches based on field values. For example, a sales process flow can be branched based on expected close time enabling a separate branch for opportunities due to close immediately.
Business Rules enhancements
Set default values and use SHOW / HIDE field business rules to personalize displays when new records are created to prefill data, &/or remove selected fields
·         Support for enriched business logic including if / else
·         Combining expressions using and / or conditional rules
·         Using Rules to set default field values
·         Synchronous server side Business Rule logic execution (scope set to Entity will fire with synchronous workflows)
·         Visual editing
Product Catalog configuration
·         Bundle products with tailored price lists to simplify opportunity / quote creation
·          Increase cross-selling by getting recommendations for add-on & complimentary products / services on the opportunity form
·         Set product attributes including 'updatable', 'read-only' & 'hidden' to control how individual products are used by a sales team in opportunities, quotes & orders
Social Listening
Now available for CRM on premise.
Set Dashboards for Mobile Users

Customizable Help

Calculated Fields
·         Automated field calculations can now easily be run in CRM thanks to a new field type.
·         Calculated fields can be configured for multiple CRM entities and will reference other fields in the same entity, or fields in related entities.
Social Profile
‘Social Profile’ form

Administrators - Outlook

Topic
Details
Control field sync between CRM and Outlook/Exchange
·         Set in System Settings -> Synchronization.
·         Additional contacts & task fields
·         Assigned tasks
·         Appointment attachments
CRM for Outlook Configuration Wizard Multi-Factor authentication

New Outlook Configuration Wizard
The CRM for Outlook Configuration Wizard has been redesigned making it easier to configure CRM for Outlook. The new Configuration Wizard also makes it easy to add and manage additional CRM organizations.

Mobile Client Application (MoCA)

Topic
Details
Control field sync between CRM and Outlook/Exchange
Offline Drafts:
  • Users will now have the ability to create and update records while offline.
  • The create/edit mobile experience will use the Quick Create Form defined for the entity
  • A Draft button will appear in the sitemap while offline, taking the user to the Draft Page (+ icon that appears on lists will do the same)
  • The Draft Page will display a count of draft records on the Site Map
  • Users can discard or update drafts while offline
  • Drafts are deleted when the user signs out of MoCA for security reasons (warning displayed first)
  • No lookups / party list support while offline:  However, there’s a workaround to populate lookups while offline by starting at the parent entity and creating a child record from the parent (e.g., creating an Opportunity from a Contact defaults the Contact lookup for the new Opportunity)
Microsoft now allows you to have any and as many dashboards on your tablet (system or personal).  Previously you were able to just have the one “Sales Dashboard” on the Tablet Client, but now Microsoft allows administrators to configure multiple. 
Dashboards
A new “Enable For Tablets” checkbox has been added to dashboards to allow it to show up in MoCA.
There’s a new “Dashboards” Site Map entry that you’ll notice when clicking around the Tablet Client.  Also, the default dashboard users see when initially logging onto the tablet client (prior to personalizing their experience) is defined and configurable by the Site Map XML.
When on a Dashboard, users can:
  • Set as Home:  when users click the Home icon, this dashboard will show
  • Pin to Win 8 Start
  • Pin to Home:  you can pin Dashboards to your Home Dashboard similar to how you pin records – this means you could have a Home Dashboard be one dashboard, and have other dashboards pinned on it for easy access.
  • Select Dashboard to select a different Dashboard