Thursday, January 10, 2013
Tuesday, November 8, 2011
Microsoft Dynamics CRM Q4 2011 Service Update New Features
With the Q4 Service Update of CRM2011 there are some notable enhancements. Check out the following videos at this Link.
Thursday, March 10, 2011
Wednesday, February 16, 2011
Looks like Micorosft CRM 2011 has RTMed for On Premise & Partner hosted. See here for details of press release.
Thursday, July 22, 2010
Tuesday, July 20, 2010
Auto Refreshing Reports
I have a customer who required a monitor screen to refresh at an interval to serve as a montor for changing data. After considering may options I found the easiest way was to create a CRM Report and place the following command within the rdp file.
<autorefresh>30</autorefresh>
This will refresh the report every 30 seconds and is a very simple way of doing it. It will also pick up any data changes.
This will refresh the report every 30 seconds and is a very simple way of doing it. It will also pick up any data changes.
Sunday, May 9, 2010
Customer Care Accelerator released
The Customer Care Accelerator focuses on delivering contact center enabling functionality, such as the ability to create a unified desktop by combining data elements from disparate line of business applications and displaying it in a single user interface.
The core Customer Care business scenarios highlighted by this accelerator include the following:
Integrated desktop: Customers can aggregate information from diverse business applications into an integrated desktop providing employees with a 360° view of the customer interactions. Customer service representatives have immediate access to business critical information to serve customers quickly and efficiently, increasing customer satisfaction and loyalty.
Duplicate Data Entry. Organizations can streamline business processes by creating desktop automation workflows. Process automation eliminates the need for agents to re-enter the same data in multiple applications. Minimizing duplication helps to reduce human error and ensures a consistent customer service experience.
Computer Telephony Integration (CTI): Organizations are provided with a consistent framework to connect CTI systems with key lines of business.
Activity Reporting: Contact center managers have swift access to agent desktop transaction reporting, helping them to identify process bottlenecks. This capability is currently addressed by ICC Accelerator AIF component.
Download at
http://crmaccelerators.codeplex.com/
The core Customer Care business scenarios highlighted by this accelerator include the following:
Integrated desktop: Customers can aggregate information from diverse business applications into an integrated desktop providing employees with a 360° view of the customer interactions. Customer service representatives have immediate access to business critical information to serve customers quickly and efficiently, increasing customer satisfaction and loyalty.
Duplicate Data Entry. Organizations can streamline business processes by creating desktop automation workflows. Process automation eliminates the need for agents to re-enter the same data in multiple applications. Minimizing duplication helps to reduce human error and ensures a consistent customer service experience.
Computer Telephony Integration (CTI): Organizations are provided with a consistent framework to connect CTI systems with key lines of business.
Activity Reporting: Contact center managers have swift access to agent desktop transaction reporting, helping them to identify process bottlenecks. This capability is currently addressed by ICC Accelerator AIF component.
Download at
http://crmaccelerators.codeplex.com/
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